How well does your time and attendance solution work for you? Do you need a versatile time clock offering a variety of identification methods from bar code cards, to magnetic stripe cards, RFID/proximity cards and/or fingerprints, but at a much lower price point?
TempWorks Timeclock Basic allows a customer to get all of these front-end features, plus
integrate on the back end seamlessly with TempWorks, at a much lower price point than was possible previously.
"We have traditionally offered a higher priced, $1,500 clock," explains Susan Wurst, TempWorks Vice President, Account Management. "We selected that because it is an industrial grade piece of equipment that can withstand dust and heat and the extreme conditions while sitting in a warehouse or production facility. For some of our customers though, who might have to put in three clocks at a site, that is cost prohibitive."
Basic Price, Big Features
So Susan and her team went shopping for a lower cost clock and implemented a two-tier time and attendance solution. The higher end clock is now called Prime, and the lower cost solution, priced at around $350, is called Basic.
It’s a smaller unit geared more toward call centers, light clerical and isn’t as physically robust as the more expensive model. But it still offers big time and cost-saving features - and flexibility.
"Normally customers can log in with a PIN or they can log in with a swipe card or proximity card," adds Susan. "Timeclock Basic has those features, but it also offers biometric log in. So the first time the worker logs in they log in with a PIN, but from then on they initialize with their index finger. What this does, among other things, is avoids buddy punching, which is a problem. As in, 'I have my buddy’s swipe card, I’ll just swipe him in, and then he gets paid for the day.' The biometric feature eliminates that."
This system doesn’t offer as many software features as Prime though. For example, TempWorks has light industrial clients where they have workers at different departments on the same job site, and they need to track those by cost center or by department. So a worker might clock in at “Widget A” line in the morning, then after lunch, shift to “Widget B” line. Timeclock Basic doesn’t get quite that sophisticated.
It does, however, allow smaller staffing customers to provide some of the same time clock solutions to their customers as the larger companies, as Wurst explains.
"One of the advantages to using TempWorks time and attendance solutions is that when you want to check and verify which workers are clocked in at any point in a day – in real time - you stay on our site. You go to a portal that you are already using. You can see who was late. You can run reports with different metrics. You can see who didn’t clock out at the end of their shift, and so on. And it’s the same portal they go to when they want to approve the time, and then it becomes immediately ready for payroll in TempWorks Enterprise. So it’s very convenient."
On the other hand, when a customer uses a third party provider, you end up bouncing back and forth between several sites to reconcile the hours and approve the payroll. That's a problem with nearly every third party time clock and ATS.
"For example, with third party solutions, the staffing company has to export a list of employees who are working at that site," adds Wurst. "Then they get set up on the clock, so the worker can clock in, then all the transactions that happen during the work week have to be pulled out of the clock, imported into TempWorks, and then approved and processed. There is an entire process of import and export that has to happen with a third party solution that doesn’t happen with TempWorks. With our solutions it’s all real time and it’s all automated. The time savings benefit is huge and the errors go down as well, because you eliminate most of the human touchpoints."
When it comes to considering - and selecting - a time and attendance solution, do you know the right questions to ask? Questions such as how long the device will last? If a device malfunctions, how are repairs and replacements handled, and who pays for them? How do timeclocks maintain connectivity? Do they require power or Internet access within the worksite? What punch-in methods can be used? Can I switch from badge-swipe, to PIN entry, to biometric and back again from the same device? Can punch-ins be managed from a web browser or mobile device in real time?
Confused? Don't be. TempWorks founder Gregg Dourgarian has prepared this primer on how to review and choose the timeclock system that's best for you.