Staffing professionals know how just one no-show can damage a client relationship, but how would you like to tell a client that you came up just a bit worse, like 6,000 people short on a job order?
That’s what happened this last week to Nick Buckles, Chief Executive of G4S, whose security firm was supposed to supply more than 10,000 security staff for the upcoming Olympics but found himself in front of Parliament’s Home Affairs Committee being grilled for only supplying 4,000.
Buckles apologized profusely for the failure and pointed to his company’s staffing software as a contributor to the breakdown in delivery. The software failed to accurately track and report which skills were needed for the which jobs and whether in fact specific job assignments were filled or not.
What a mess although I don’t understand why it’s such a bad thing that British military was called upon to fulfill the shortfall. I also wonder if G4S software couldn’t place people properly, how on earth will they pay them properly?