John Zappe at ERE asks what you did last time you invested in HR systems, and comes away with the conclusion that selection committees need to place more value on post-sale issues like support.
Zappe is an excellent journalist and arguably the best writer on recruitment topics, but I commented to him that selection committees are unfixable and that the real problem lies not with the committees themselves anyway, but with the business model of enterprise software:
Although you’re right that package selection committees have historically under-emphasized post-sale issues, the core problem lies not with the selection processes or with the vendor support but with the outdated demand/supply business model of enterprise HR software.
Business owners have become as resentful of these costly internal committees as they have of the technology vendors themselves. They want HR solutions that are free, provide value instantly and leave their options for support open.