It’s hard to find a staffing company that doesn’t talk the talk of customer service. But with margin pressures, walking the service talk gets harder every year, and a recent Staffing Industry Analysts poll showed that staffing customers give their vendors an average grade of D+.
D+? Certainly, we can do better than that, especially by taking our cues from some A+ service companies and seeing how they build self-service into their products. Hyatt Regency – one of my favorites – has taken self-service to the next level.
TempWorks offers its own approach for the staffing industry. I explain our self-service strategy for staffing in this webcast and welcome comment on it.