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Tor Dahl

We know instantly when somebody has it.  And we know when somebody doesn’t. Our brains are programmed to pay attention to whatever someone with command presence says or does. It does not matter much if this person is your doctor, plumber, teacher, or president. Chances [...]

Productivity is defined as: Doing the right thing (effectiveness) in the right way (efficiency) all the time (occupancy). The only way poor quality can happen is if you do the wrong thing, or the right thing in the wrong way, or if you don’t do [...]